Terms of Service

Last updated: 13 July 2026

Welcome to Shinzie. These Terms of Service ("Terms") govern your access to and use of the Shinzie website at shinzie.com (the "Site") and any purchases you make from us. Shinzie is operated by Shinzie Pvt. Ltd. ("Shinzie", "we", "us", or "our"). By browsing the Site or placing an order, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the Site.

Who can use Shinzie

You may use the Site and place orders if you are at least 18 years old, or you are using the Site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. By placing an order you confirm that the information you provide is accurate and that you are legally able to enter into this agreement.

Your account

You can shop as a guest or create an account. If you create an account, you are responsible for keeping your login details secure and for all activity that happens under your account. Please let us know right away if you believe your account has been used without your permission. We may suspend or close accounts that are used in breach of these Terms.

Products, descriptions & availability

We work hard to describe and photograph our products accurately. That said, colours may appear slightly different on different screens, and small variations in fabric, print, or fit are normal for fashion items. All products are subject to availability — occasionally an item may sell out after you place an order. If that happens, we will contact you and offer a suitable alternative or a full refund for that item.

Prices & taxes

All prices are listed in Pakistani Rupees (PKR / Rs). Prices include any General Sales Tax (GST) / sales tax applicable under Pakistani law, unless stated otherwise at checkout. We may update prices at any time, but changes will not affect orders we have already confirmed. If we discover an obvious pricing error on an item you have ordered, we will contact you before processing it and give you the choice to reconfirm at the correct price or cancel that item.

Placing an order

When you place an order, you will receive an order confirmation. This confirms we have received your order — it does not by itself mean the order is accepted. A contract of sale is formed only when we confirm that your order has been accepted and/or dispatched. We reserve the right to decline or cancel any order, for example where an item is out of stock, where we suspect fraud or abuse, or where a pricing error has occurred.

Payment

We accept Cash on Delivery (COD), Bank Transfer, JazzCash, and Easypaisa. Card and mobile-wallet payments are processed by our payment partners — Shinzie does not see or store your full card or wallet credentials. For Bank Transfer, JazzCash, and Easypaisa orders, we begin processing once payment is confirmed; the account details for these methods are shown at checkout when you select them. See our FAQ for step-by-step payment guidance.

Shipping & delivery

We deliver across Pakistan via courier, typically within 3–5 working days. Shipping is a flat Rs 300 per order, and is free on orders over Rs 3,000. Full details are in our Shipping & Delivery Policy.

Returns & replacements

You may request a return or replacement for eligible items within 7 days of delivery, subject to the conditions in our Return & Replacement Policy. Please read that policy for what qualifies, how returns work, and how refunds are issued.

Intellectual property

All content on the Site — including the Shinzie name and logo, product designs, photographs, graphics, and text — is owned by or licensed to Shinzie and is protected by applicable intellectual-property laws. You may not copy, reproduce, or use our content for commercial purposes without our written permission. You may, of course, share links to our products.

Acceptable use

When using the Site, you agree not to: use it for any unlawful or fraudulent purpose; attempt to gain unauthorised access to the Site, other users' accounts, or our systems; interfere with or disrupt the Site's operation or security; copy, scrape, or resell our content or products without permission; or place orders using false, misleading, or someone else's details. We may restrict or withdraw access to anyone who breaches these rules.

Limitation of liability

We provide the Site and our products with reasonable care. To the extent permitted by law, Shinzie is not liable for indirect or consequential losses arising from your use of the Site, and our total liability in connection with any order is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have that cannot be excluded under the applicable consumer-protection laws of Pakistan.

Changes to these Terms

We may update these Terms from time to time — for example, to reflect changes in our services or in the law. The current version will always be available on this page, with the "Last updated" date at the top. Changes apply to orders placed after the update. If the changes are significant, we will make reasonable efforts to highlight them.

Governing law & disputes

These Terms are governed by the laws of Pakistan, and any dispute will be subject to the exclusive jurisdiction of the courts of Pakistan. We would always prefer to resolve any concern directly and amicably first — please reach out to us.

Contact

Questions? Email us at support@shinzie.com, or reach us by WhatsApp or phone via our Contact page. Business hours: Mon–Fri, 9am–8pm PKT.