Frequently asked questions

Browse our collections, choose your size and quantity, and add the items you love to your cart. When you're ready, go to checkout, enter your delivery details, pick a payment method, and confirm your order. You'll receive an order confirmation once it's placed. You can shop as a guest or create an account for faster checkout next time.

We offer four ways to pay: Cash on Delivery (COD) — pay in cash when your order arrives; Bank Transfer — transfer the order total to our account, and we dispatch once payment is confirmed; JazzCash; and Easypaisa. The account details for Bank Transfer, JazzCash, and Easypaisa are shown at checkout when you select them. Please share your payment confirmation so we can process your order quickly.

With COD, you don't pay anything upfront. Place your order as normal and pay the courier in cash when your parcel is delivered. Please keep the exact amount ready to make delivery smooth.

Shipping is a flat Rs 300 per order, and it's free on orders over Rs 3,000. Your shipping charge (if any) is shown at checkout before you pay.

Orders are usually delivered within 3–5 working days of dispatch, via courier, anywhere in Pakistan. Delivery may take a little longer during sales or peak periods.

Once your order ships, you can check its status under My Orders in your account. If you'd like an update, just contact us with your order number and we'll check for you.

If something arrives damaged, faulty, wrong, incomplete, or not as described, you can request a return or replacement within 7 days of delivery. Items must be unused and in original condition, with all tags, packaging, and accessories intact. Replacement is our default; where a replacement isn't available, we'll arrange a refund. Some items — like innerwear, opened cosmetics, and Final Sale products — can't be returned. See the full Return & Replacement Policy for details.

Message us on WhatsApp or log in to your Shinzie account within 7 days of delivery with your order number and a photo or short video of the issue. Once we confirm, send the item to our warehouse and we'll get the correct product to you — or issue a refund where a replacement isn't available. COD refunds are sent to your bank account, EasyPaisa, or JazzCash; prepaid orders go back to your original payment method.

Each product page lists sizing details to help you choose. If you're between sizes or unsure, message us before ordering and we'll help you pick the best fit.

No — you can check out as a guest. Creating an account is optional, but it lets you check out faster, track your orders, save addresses, and keep a wishlist.

Yes. Card and mobile-wallet payments are handled securely by our payment partners, and Shinzie never stores your card number or wallet credentials. See our Privacy Policy for how we protect your information.

Reach us by email, WhatsApp, or phone — see our Contact page for all the details. Business hours: Mon–Fri, 9am–8pm PKT.