Return & Replacement Policy

Last updated: 13 July 2026

Shop with confidence. Every product on Shinzie is checked before dispatch — if something arrives damaged, faulty, wrong, or not as described, we'll make it right.

Your 7-day window

You have 7 days from the day your order is delivered to raise a return or replacement request. Please check your item as soon as it arrives so any issue can be sorted quickly.

When you can return an item

You can request a return or replacement if:

  • The product arrived damaged or broken
  • The product is faulty or not working
  • You received the wrong item, size, or colour
  • Your order is incomplete (missing items or accessories)
  • The product is clearly not as described on the website

The item must be unused and in original condition, with all tags, packaging, and accessories intact.

How returns work

  1. Message us on WhatsApp or log in to your Shinzie account within 7 days of delivery.
  2. Share your order number and a photo or short video showing the issue.
  3. Once we confirm your request, send the item to our warehouse at the address below. As soon as we receive it and it qualifies under this policy, we'll get the correct product to you — or issue a refund where a replacement isn't available.

Return address:
4J, Ali Zaib Road, Gulberg III, Lahore
P.O. Box 34000

Products with a manufacturer warranty

Some products — such as certain electronics and appliances — come with their own company or brand warranty. These are covered directly under that warranty and fall outside Shinzie's return policy. Please claim through the manufacturer's warranty service; Shinzie does not arrange returns for warranty-covered products.

What we can't accept back

For hygiene, safety, and authenticity reasons, the following are non-returnable:

  • Perishable and food items
  • Innerwear, lingerie, and swimwear
  • Cosmetics, skincare, and personal-care items once opened
  • Pierced jewellery (earrings, etc.)
  • Customised or made-to-order products
  • Items marked Final Sale or Clearance

Refunds

  • Replacement is our default, as it's the fastest way to get you the right product.
  • Where a refund applies and your order was Cash on Delivery, we'll transfer the amount to your bank account, EasyPaisa, or JazzCash once the returned item passes inspection.
  • For prepaid orders, refunds go back to your original payment method.
  • Refunds are processed within 7 working days after we receive and inspect the item.

Questions

Questions? Email us at support@shinzie.com, or reach us by WhatsApp or phone via our Contact page. Business hours: Mon–Fri, 9am–8pm PKT.